Updated February 2020
1.
Introduction
At French Gite Holidays we do all we can to respect your right to
privacy and the protection of your personal information. Our
Privacy Policy explains how we collect, use, share and protect your
personal information.
We are responsible for the collection and management of any personal information you
submit to us either by our website, via email or over the telephone.
We keep your personal information secure and use it consistent with
applicable privacy and data protection laws and the terms of this
Privacy Policy.
2.
Who we are
www.french-gite-holidays.com and www.french-gite-holidays.eu are owned and maintained by:
French Gite Holidays
Courcelles
47290 Monbahus
France
3.
What information do we collect?
If you choose to make an enquiry or booking through us we will collect
details that you provide in relation to that enquiry or booking.
Information held is likely to include your name, contact and address
details including your email address and a contact telephone number,
where you heard about us, dates of travel, information about the
people/pets travelling with you, bank details to allow us to refund
security deposit(s) and any additional information we may need to
help answer any of your queries.
Credit card payments
are made via secure link/invoice and therefore we do not have access
to your credit card details. We do not take credit/debit card
payments over the phone.
If you are a
property owner and let your holiday accommodation through us we will
collect details such as your name, contact details, bank account
details and details regarding the accommodation you wish to let.
We do not currently
collect website usage information (cookies).
4.
How do we use your information?
The information you provide may be used in several ways, including, but not limited to:
To enable us to
answer any queries relating to the suitability of an area, property
or properties
To enable us to
process and complete your booking if you are booking a holiday
property rental
To enable us to
contact you with any relevant information regarding your booking
including information about the area, travel advice and
agreements/discounts that we have with our partner organisations
To allow us to
transfer the security deposit back to you after your holiday rental
period
To enable us to
advertise your holiday accommodation, communicate with you regarding
customer queries and transfer any payments due to you
For statistical
purposes
5.
On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
Consent
Currently we do not
pass on your details to any third parties unless you enter into a
booking contract with us, see below.
Contract
If you make a
booking through us we will use the details that you give to provide
that booking to you. This information is likely to include your name,
contact and address details including your email address and a
contact telephone number, where you heard about us, dates of travel,
information about the people/pets travelling with you, bank details
to allow us to refund security deposit(s).
When a booking is
confirmed by ourselves after payment of the deposit we pass on name
and contact details to the property owner to meet their insurance
obligations and to allow them to contact you with any relevant
travel, timing or property access information.
If you let your
holiday accommodation through us we will use information details such
as your name, contact details, bank account details and details
regarding the accommodation you wish to let to best perform our
agreement(s) with you. We will, with your consent, pass on your
contact details to the guest in the property joining
instructions/directions to enable them to contact you if required.
If you do not
provide us with the minimum necessary information, then we may not be
able to provide the booking or our letting/advertising services.
Legitimate Interest
We want to give you
the best possible customer experience whilst respecting your privacy.
We may use your name
and contact details to tell you about our own products, services and
updates which we think may be of interest to you. You can ask us to
stop doing so at any time.
We may use some of
your personal information for statistical purposes.
Social media
providers may use socio-demographic information about you to identify
other people like you, with similar interests to present our
marketing to. This socio-demographic information is not used for any
other purpose nor shared with any other party. No information about
other individuals identified from these networks is shared with us at
any time.
We may access information such as your name, profile
picture, gender, birthday, email address, town or district and any
other information you have chosen to make available. Subject to your
privacy settings, we access information that you provide to a social
media provider regarding your respective locations (“Location
Data”) to provide you with relevant content. We do not store or use
any information related to the friends you are connected with on any
social media site.
Legal Obligation
We may also disclose
your personal information without your permission to the extent that
we are required to do so by law or regulation.
6.
When do we share personal information?
As customer/guest we
only share your basic contact details with the property owner when
you make a holiday rental booking as explained above in point 5
‘Contract’.
As an owner we only
share your contact details with a customer/guest when they have paid
the balance of the rental in full and we send out the property
joining instructions/directions as explained above in point 5
‘Contract’.
We may also disclose your personal information without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.
7.
Where do we store and process personal information?
We use third party service providers to help us manage efficient systems for the business such as web and database hosting.
We will only transfer your information to service providers who help manage our
systems where we are satisfied that this is lawful and that adequate
levels of protection are in place to protect the integrity and
security of any information being processed and in compliance with
applicable privacy laws.
8.
Security
We are committed to
ensuring that your information is secure with us and third parties
who act on our behalf. Email accounts and database access are
password protected and are hosted on secure servers to prevent
unauthorised access. Secure back-ups are made to ensure business
continuity and disaster recovery, again these are password protected
and hosted on secure servers. Telephone calls are not monitored or
recorded.
9.
How long will we keep your personal information for?
Your information is
only stored whilst it is required for relevant business purposes or
to meet specific legal requirements. When your information is no
longer required, we will ensure it is disposed of or deleted in a
secure manner.
10.
Your rights in relation to your personal information
Under the GDPR we
respect your rights in respect of access and control your personal
information.
You have the right
to ask us at any time:
To confirm
whether we hold any of your personal information
To send you a
copy of any personal information that we hold about you
To correct any
inaccuracies in your personal information and to add relevant
details where the personal information we hold is incomplete
To delete (to
the extent possible) any of your personal information, where we are
required by law to do so
To stop
processing any of your personal information that we process on the
basis of our legitimate interests
To confirm what
personal information, and to whom, is disclosed to any third parties
To stop sending
you any marketing or promotional material
Where we process
your personal information on the basis that you have given us your
consent to do so then you may contact us at any time to withdraw your
consent.
If you wish to
exercise any of these rights, please write to us at the address given
below:
French Gite Holidays
Courcelles
47290 Monbahus
France
Or by email to: enquiries@french-gite-holidays.com
11.
Automated decision-making and profiling
We do not use
automated decision-making or use your personal information for the
purpose of profiling.
12.
Does the policy apply to linked websites?
Our website may
contain links to other websites. This privacy policy only applies to
this website so when you follow links to other websites you should be
aware of their individual privacy policies.
13.
Updates to this policy
We regularly review our privacy policy and updates are shown on this website.
14. Who do I contact if I have queries about this privacy policy?
You can contact us
directly if you have any questions about our privacy policy or
information we hold about you.
Please write to us
at the address given below:
French Gite
Holidays
Courcelles
47290 Monbahus
France
Or by email to: enquiries@french-gite-holidays.com